Account Manager

Account Manager(×1)
£40-55k Basic (£60-80k OTE)
Description: What will you be doing?
This is a vital and exciting role with that would suit either someone with a strong track record as an Account Manager, or someone currently working within an in-house or RPO recruitment role wanting to transition into an
Account Manager role.
Our Account Managers work with a portfolio of client and prospects to provide them with high quality customer service, commercial advice, strategic support, and expert e-recruitment product knowledge, to ensure lasting, stable and profitable business relationships.
This role requires an individual who is focussed on both client satisfaction and sales growth within their client portfolio, and is able to work towards monthly targets to drive success and growth.
You will need to be able to demonstrate a good understanding and strong interest of recruitment strategy and how you would be able to support your client group.
Key Responsibilities:
Provide the full range of account management services to clients from a wide range of industries including private and public sector. Your key client stakeholders will be Human Resources and Recruitment Leaders.
Provide thought leadership on the use of our e-recruitment technology to ensure maximum value and sales can be extracted.
Establish a network of contacts within your client portfolio to protect existing business and facilitate business development
Strong internal stakeholder management to ensure the client is fully represented; and all pre and post project management work,
sales activities, technical updates, change requests, and documentation is delivered on time.
Work with the client and Project Manager to define requirements, and recommend the best system to meet their needs
Pro-actively propose value added solutions to the client either in proposals or in response to client tender documents.
Proactively respond to client issues to prevent any damage to reputation and escalate accordingly.
Produce regular reports to track activity and establish best practice into assigned accounts.
Establish a financial forecast for your client portfolio, with responsibility for invoices, pricing and contribution to budgets and budget reviews.
Update account plans regarding revenues and opportunities to be discussed at regular bi-weekly meetings with management.
Management of any external providers who are integrated within the portal for your client portfolio.
Who are we?
From our offices in London, New York and Asia, the company provides cutting-edgerecruitment software helping our customers to hire quickly the best talent to ensure the success of their organisation. Our software is integrated into our clients website whereby as soon as a candidate clicks to apply for a role, they are doing so via our e-recruitment technology. We are proud to list some
of the world’s most talented organisations like Cancer Research, Morgan Stanley, The Metropolitan Police, Waitrose and John Lewis among our customers.
We have been established for over 20 years, enjoying consecutive years of fast growth and with ambitious strategic goals for our future, so it’s an exciting time to join us!
What’s it like to work here?
We have a terrific culture where people work hard in a friendly environment, and you are encouraged to excel and grow your career. We are an equal opportunities employer and we foster a creative and inventive environment with a truly exciting product to work with.
Key skills & experience
Significant experience as an account manager, sales manager or project manager implementing software solutions. Experience from
within the recruitment industry – specifically in-house/Recruitment
Process outsourcing will also be considered.
Experience of working within an HR software/solutions provider or erecruitment company would be preferable, but not essential.
Can demonstrate a sales focus, with a drive to grow revenues within a high-profile client base
Proven demonstrable track record of improving account relationships through relevant client satisfaction scores, and consistent achievement against targets
Willingness and ability to take the lead with high profile clients
Experience working with multiple internal key stakeholders across all areas of the business
Demonstrable experience of managing clients face to face through presentations, reviews and recommendations of solutions
Proven problem solving skills and ability to “find answers” to commercial questions and challenges
Strong verbal and written communication skills
Experience of sharing best practice and knowledge within a team to support the aim of complete client satisfaction
Very organized with excellent attention to detail.
Experience of selling complex software solutions or more specifically erecruitment technology to a wide spectrum of clients.
Specific understanding and experience of in-house talent acquisition and knowledge of the impact that technology plays within the industry.

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