Claims & Welfare Administrator

  • Full Time
  • London

Claims & Welfare Administrator(×1)
Our client is the largest privately owned business solutions and security services company in the world. With a global workforce of more than 62,000 highly trained, dedicated professionals, and revenues in 2015-2016 of $2.6Bn, we serve clients in 28 countries throughout North America,
the Middle East, Asia and Africa & International Protective Services, International Protective Services, headquartered in Dubai UAE
with offices in London, Brussels and Washington, employs 28,000 staff, 3500 of which are security professionals working in complex emerging markets such
as Afghanistan, Iraq, Nigeria, Libya, Somalia, in order to deliver flexible, discreet, avoidance-based security services.
The Opportunity
A claims administrator is sought to support and manage claims and legal administration. Reporting to the Director Risk, Insurance and Welfare and with
a dotted line to the General Counsel, the incumbent will be responsible for managing and processing welfare and insurance cases. The incumbent
should work to identify any potential claims and/or liability issues across welfare cases.
Main responsibilities are:
* Monitoring global incident reports and identifying potential claims and liability issues;
* Post incident medical documentation management;
* Emergency medical evacuation support post incident;
* Post incident and general welfare case management;
* Advice and assistance to claimants for both our DBA and PA policies;
* Logging of claims documentation with relevant insurer in a timely fashion;
* Liaison between the insurers and personnel;
* Management of current/on-going welfare and insurance cases;
* Monitoring and management of the policy renewal calendar;
* Providing support and input to relevant insurance policy renewal and procedure drafting;
* Maintaining the document control register for Risk, Insurance and Welfare;
* Assisting with the population and monitoring of the risk register;
* In the absence of the Director Risk, Insurance and Welfare, advise
management and contractors on insurance related matters;
* Administering the company secretary requirements of the worldwide registered entities relevant to the IPS division in the group, including all UK Companies House filing, on instruction from General Counsel or Group company secretary legal providers in Montreal;
* Assisting with administration of the anti-corruption and due diligence procedures;
* Assist various departments with requirements for legalization of documents and translation services, etc.
* Exceptional organisation and administrative skills;
* Follows procedures and policies;
* Keeps to schedules (good time management);
* Upholds ethics and values; demonstrates integrity;
* Discretion when dealing with medical in confidence issues;
* Shows respect and sensitivity towards cultural and religious differences;
* Works productively in a high pressure environment;
* Keeps emotions under control during difficult situations;
* Relates well to people at all levels;
* Works in a systematic, methodical and orderly way;
* Sets high standards for quality and quantity;
* Demonstrates financial awareness;
* Accepts and takes demanding goals with enthusiasm;
* Works hard and put in longer hours with its necessary;
* Listens, consults others and communicates proactively;
* Supports and cares for others;
* Adapts to changing circumstances.
The Claims Administrator is accountable to the Director Risk, Insurance and
Welfare for their responsibilities stated in this job description. These
responsibilities will be monitored and managed through the mid-year and
annual performance review and supported through the monitoring of their
As directed and delegated by Director Risk, Insurance and Welfare.
* 3 years’ experience in an administrator or similar role desirable
* Industry experience desirable
* Educated to bachelor degree level
* Experience working with insurance brokers, claimants and in emergency
evacuation situations (casevac/medevac) desirable

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