Client Support Specialist

Client Support Specialist(×1)
London W4
Description: The Role Responsibilities:

Provide fast and accurate customer service.
Learn our platforms and advanced troubleshooting of our streaming architecture.
Work effectively with our production teams to achieve results.
Maintain a “birds eye view” of all live and upcoming content across our platforms and be able to take action when needed.
You Bring Us:
Fearlessness and pro-activeness.
We deal with live data & video. Every minute counts. Make fast decisions and have them be right. Customer service experience.
Strong written communication.
A restless mind. Anticipate and fix problems.
We’re a 24/7/365 operation, so weekends and overnights are required.
Personal Attributes:
Details matter to you. a lot.
You always put yourself in the users’ shoes
You constantly raise the bar to yourself and the team
You are very pragmatic and very good at making trade-offs
You think fast and on your feet and can translate a concept to a sequence of actions very quickly and accurately
Required skills and experience:
Basic knowledge of video production workflows.
Strong writing and customer service experience.
IT Knowledge
Desired skills and Experience:
Experience in an office environment.
Live event experience.
Tech savviness
Typical day:
Confirming schedule of all live events for the day.
Monitoring data and video streams for quality and timeliness
Thoroughly documenting all events, issues and customer interactions.
Provide fast, accurate customer service on platform and live event questions.
Onboarding next day’s schedule of events, confirm for accuracy.
Hand off all content and responsibilities to next shift.

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