Field Services Engineer

Field Services Engineer

Newcastle or Sunderland Based (Covering North East)

£29,980-£30,175 + Car + Bonus + Benefits

Working hours – generally 9-5.30pm

 

OTE up to 9% per month

A field based role covering North East (up to Scottish Borders) providing a premium level of customer service, including remote resolution of issues, the efficient commissioning, repair and modification of hardware and software products within our portfolio, carry out preventative maintenance in accordance with published procedures and instructions. To promote and sell products, services and supplies directly to customers and generate sales and supplies revenue.

 

Responsibilities

  • Efficiently, professionally and economically carry out installations, repairs, preventative maintenance of hardware and software products in accordance with established processes, ensuring quality and professionalism and a positive customer experience
  • Provide a high standard of operator training and remote support to ensure that the customer maximises their return on investment and minimise operator error failures, reducing the requirement field service site visits
  • Maintain an effective parts stock to ensure a high level of 1st time repair and ensure their economic use, and a positive customer experience
  • Support our customers where possible by remote resolution and on site as a trusted adviser, sharing best practice and industry knowledge
  • Flexibility to work occasionally outside of normal geographic area and normal working hours to provide support to our customers
  • Actively seek opportunities to promote products and services and sell supplies, envelopes and other products within the defined product range
  • Actively participate in team meetings, looking to share best practice and work as part of the Neopost team to deliver continual improvement
  • Actively contribute to projects as required applying expertise, industry and customer knowledge to achieve the best outcome
  • Ensure that all work is carried out in accordance with Royal Mail procedures and obligations
  • Accurate recording of data and activity in accordance with established processes
  • Maintaining awareness and keeping abreast of constantly changing software, hardware systems and peripherals
  • To participate in ongoing training either online, on telephone, at ‘factory’ or Regional / Head Office, both technical and non-technical

 

Qualifications

Essential:

 

  • Extensive problem-solving skills, including excellent mechanical, and electronic diagnostic and repair skills and industry recognised qualifications:
  • B-TEC, Higher National Certificate, City & Guilds or equivalent
  • Demonstrable knowledge and understanding of software products including installation, updating and use
  • Previous experience in a customer facing engineering role
  • Excellent telephone manner, with good verbal and written communication skills
  • Experience of working with IT Networks, LAN, Wi-Fi
  • Good IT literacy, knowledge of MS office
  • Exceptional planning, organising and customer facing skills
  • Must be able to manage own time and work priorities
  • Ability to be able to provide the correct information to the relevant parties in a timely manner
  • Full UK driving licence

 

Desirable:

  • Knowledge of Operating Systems, Access Database and ODBC connections, SQL database and setting up access rights
  • Ability to multitask and good time management skills.
  • Experience in selling products, services or consumables to customers

 

Benefits –

 

Company Car

Finance & Retirement

Retirement Savings Plan

Commission

Lifestyle

Annual holiday leave (23 days)

Holiday buy/sell

Childcare vouchers

Employee assistance programme

Recognition

Incentive trips

Awards schemes

Health

Eye care

Flu Jabs

Paid sickness leave

Travel

Season ticket loans

Free parking

Social

Volunteer days

Year end party

Summer fair

 

To apply for this job email your details to chris@rsoltd.com