To act as a Technical Specialist in infrastructure technologies, providing advice, design, delivery and support to customers and our hosted and managed services.
To carry out a varied selection of duties including, but not limited to:
Technical consultancy and implementation work, on customer sites, for managed services and for hosted services.
Assisting Sales staff in identifying and qualifying opportunities.
Providing technical pre-sales support by attending meetings, conference calls, providing technical web demonstrations and in any other way required.
Technical scoping of customer requirements.
Creating high and low level technical documentation for customer consultancy engagements.
3rd line technical support for relevant services.
Provide in-house solution and product training to staff.
Maintain qualifications in a core set of IT infrastructure products enabling to offer infrastructure consultancy and support services to its customers.
Skills / Experience Required:
Extensive knowledge in a broad range of infrastructure technologies including server technologies, networking, virtualisation, firewalls and security technologies.
Should hold or have held a professional IT qualification e.g. MCSE, VCP or CCNP
Minimum 3 years experience in a 2nd/3rd line/consultancy role
Ability to understand complex technical concepts
Ability to learn and absorb new skills and technologies
Strong customer facing skills
Excellent communication skills both written and verbal
Able to create high quality technical documentation
Shared Storage Technologies
Data Centre Virtualisation
IT Security products
Any vendor qualifications would be advantageous
‘Hands on’ approach and a willingness to learn
Enthusiastic and motivated
Ability to prioritise
Attention to detail
Able to work on own initiative
To apply for this job email your details to firstname.lastname@example.org