Infrastructure Specialist

  • Full Time
  • York

Infrastructure Specialist





To act as a Technical Specialist in infrastructure technologies, providing advice, design, delivery and support to  customers and our hosted and managed services.


To carry out a varied selection of duties including, but not limited to:

Technical consultancy and implementation work, on customer sites, for managed services and for hosted services.

Assisting Sales staff in identifying and qualifying opportunities.

Providing technical pre-sales support by attending meetings, conference calls, providing technical web demonstrations and in any other way required.

Technical scoping of customer requirements.

Creating high and low level technical documentation for customer consultancy engagements.

3rd line technical support for relevant  services.

Provide in-house solution and product training to staff.

Maintain qualifications in a core set of IT infrastructure products enabling  to offer infrastructure consultancy and support services to its customers.


 Skills / Experience Required:

Extensive knowledge in a broad range of infrastructure technologies including server technologies, networking, virtualisation, firewalls and security technologies.

Should hold or have held a professional IT qualification e.g. MCSE, VCP or CCNP

Minimum 3 years experience in a 2nd/3rd line/consultancy role

Ability to understand complex technical concepts

Ability to learn and absorb new skills and technologies

Strong customer facing skills

Excellent communication skills both written and verbal

Able to create high quality technical documentation


 Desirable Knowledge/Qualifications

Shared Storage Technologies

Data Centre Virtualisation

Microsoft O365

Cloud Technologies

Advanced Networking


IT Security products

Any vendor qualifications would be advantageous





‘Hands on’ approach and a willingness to learn

Enthusiastic and motivated

Ability to prioritise

Attention to detail

Team player

Able to work on own initiative

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