IT Support

IT Support



Key Responsibilities


Personally taking a hands on approach to operational administration and IT related duties,

Allocate pool IT equipment, keeping records of where items are at any specific time

Set up and test all new users, deal with movers and changes and leavers

Specialist application support (e.g. SOS Connect, Big hand, PDF docs, HR System, papercut, Intranet, QlikView)

Support calls escalated via the helpdesk where hands on is required

Proactive support / floor walks / lunch & learn / top tips

Liaison with IT support

Training requests and bookings

Daily progress on supports calls

Incidents and escalations

Logging and progressing support calls on behalf of users

Set up and support AV facilities

Mobile device admin & support

Daily checks (printers, routine reports including replenishing paper stocks each morning)

Routine inspections

Liaison to ensure effective implementation of new projects / system updates

Testing new applications

Provide switchboard / reception cover at times of annual leave/sickness

Ensure meeting rooms are cleared and tidy prior to and after meetings

Provide refreshments for clients and meetings as required

Undertake routine and regular maintenance tasks such as heating and cooling settings

Assist with fire alarm checks and carry out monthly emergency lighting checks

Assist with moving files and boxes between departments

Collect outgoing mail and DX from the designated collection points at set times, weigh, frank / stamp and place in relevant trays, pack relevant mail bags, keep franking machine in credit

Distribute correspondence

Arrange travel and accommodation bookings

Telephone hearing and conference set-up

File archiving in SOS

Retrieving files and subsequently returning them to outside storage

Office advanced diaries

Any other reasonable request by members of staff


Skills and experience

Good IT skills (Windows, Microsoft office, Desktop, PCs

Experience of IT support

Excellent organisational skills

Ability to prioritise and organise resources to get things done

Experience of working in a professional organisation

Experience of working in an internal customer facing role

Evidence of a ‘can do attitude’ and good work ethic

Experience of working in a team

Evidence of problem solving skills and ability to work under pressure

Excellent communication skills both written and verbal.






Providing our staff and clients with outstanding customer care is an integral part of our business. Our Operations Team are responsible for managing the expectations of our colleagues and customers; they do this by a combination of behind the scenes priorities which contributes to the smooth day to day running of the business. This position demands a very physical approach and often involves a multitude of tasks to be carried out in one day.

To apply for this job email your details to