Service Desk Analyst

Service Desk Analyst

Manchester (City Centre)

£16-19k + benefits

The role is based in Central Manchester, close to major public transport hubs. Normal working hours are Monday to Friday from 8am to 6pm on rota on a 40-hour week.

We provide training to support you in your role.

Salary £16K to £19K, dependant on experience and relevant qualifications.

The Job Role

  • Providing 1st line technical support – taking enquiries by phone, email & in person
  • Log calls with descriptions of issues, progress and solutions
  • Supporting PC’s, laptops and printers
  • Supporting Microsoft Office 365, Windows 8.1/10
  • Setting up new user accounts and group management using Active Directory
  • Update FAQ’s and end user guides
  • Complete daily check lists for system availability
  • Escalate calls to 2nd line support analysts if the problem is more complex

You need to have:

  • A logical and methodical approach
  • Excellent written and spoken communication skills
  • Organisational skills and the ability to multitask
  • A polite, calm and clear telephone manner
  • Excellent problem-solving skills
  • Patience and perseverance.

You need to be able to:

  • Work in a team and individually
  • Explain solutions to clients who do not have a technical background
  • Keep up to date with new developments
  • Keep accurate records


  • 20 days holiday, increasing with length of service up to 24 days after 4 years service
  • Pension auto after on third pay period 2% matched by employer, option to increase with length of service to 4% after 2 years and 5% after 4 years (subject to being reviewed)
  • Perkbox discounts
  • Medical Cash plan with Healthsheild
  • Life Assurance after probation
  • On site 1/4ly massage
  • On site Car Park
  • Childcare Vouchers – pending change in government legislation

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