Service manager

Service Manager



Role Description We are looking for a diligent, organised individual with excellent customer service skills who take pride in their work and is not satisfied with a job unless it is done to the best of their ability. The individual should display attention to detail and be keen to grow with the company, with a passion to learn and develop. We promote an open environment at works where everyone’s opinions are valued and suggestions for improvement are always embraced. Candidate must be computer literate and have a considerate telephone manner. The ideal candidate would primarily have experience working within the plumbing and heating industry, and as an aside would ideally have experience working in an office environment. Main responsibilities to include:

  • Scheduling jobs for engineers & managing their daily workload
  • Providing quotes & ordering parts for customers
  • Managing the daily ‘posts’ queue around which our workload revolves
  • Following up on online leads & quotes
  • Answering phones & associated queries from customers
  • Creating new customers and maintaining customer records within Surefire
  • Collating price comparisons from suppliers and challenging them
  • General administrative tasks

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